Service That Makes the Difference

Case Study with June and Greg from Hornsby Heights in Sydney

When picking out a contractor, there’s plenty of advice online on how to assess samples and pictures from previous projects, and how to break down and understand a quote. But when making your choice, you need to also consider another important factor: the quality of the service.

Good customer service makes all the difference, both in the results you’ll get and in the experience you have during the construction.

For June and Greg of Hornsby Heights, it was the excellent service they received right from their first phone call that drew them to Dream Doors. “We were very impressed with Scott Morrison’s quick response,” says Greg. “It was indicative of their desire to provide the ultimate customer service.”

June and Greg chose to meet their Dream Doors consultant at the Dream Doors showroom rather than at their home, and we were happy to accommodate. Since it was an issue of style and not functionality, June and Greg settled on a Kitchen Facelift rather than the full remodel. We were able to go over door design, counter materials, and colours until we found the right mix to make everyone happy.

Minimising the disruption to the kitchen was a high priority for the client. So we scheduled our work to take no more than three days – and to take the kitchen out of commission for only two nights.

In the end, the clients were pleased at their new, improved kitchen. “Our friends couldn’t believe the transformation,” Greg says. “From our initial contact to the final product, we could not have been more satisfied.” In fact, June and Greg were so pleased they stayed in touch with their consultant and are still friends years later.

Dream Doors Kitchens is committed to providing our customers with the responsive, considerate service that you would expect from a professional. To learn more about what to expect during your consultation, watch our video HERE. Or if you’re ready to get started on your consultation, simply complete the form below and we will be in touch.

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